March 3, 2024

Vision And Business

Towards Success and Balance

best practice in legal work

3 min read


Dentons: Winner
Originality: 8; Leadership: 9; Impact: 9; Total: 26
The firm built a tool to deepen client relationships, pooling data from across its network of offices and practice groups on prioritised clients. It maps and analyses their dealings with the firm and flags opportunities for new work. The number of clients spending more than €2mn a year in Europe has tripled, three years ahead of target.

Pinsent Masons
O: 8; L: 8; I: 8; Total: 24
By creating a new platform in 2022, the firm was able to bring together details of all UK construction disputes that it has advised on since 2017. Since these cases were dealt with through private adjudication, and the firm has one of the largest practices in this field, it has created a valuable internal resource to help inform on tactics and advice to clients. Commended: Louise Forster

Highly commended

White & Case
O: 7; L: 8; I: 8; Total: 23
The firm’s merger and acquisitions practice worked with its technology team to gain insights and spot trends in the terms used in clients’ funds documentation. The database can identify similar, but not necessarily identical, features of different funds so that comparisons can be made between them.

O: 7; L: 8: I: 7; Total: 22

Feedback from clients showed that they particularly valued the firm’s knowledge in employment and labour law across Europe and beyond. To build on this service, the firm invested in a new system designed to ensure information and insights in the field are fully collected and shared across its network.

O: 6; L: 7; I: 8; Total: 21
The Spanish firm developed a digital platform to automate the creation of proposals sent to clients for work — integrating processes for the firm’s own know-your-customer and anti-money laundering checks. In 2022, the firm produced 3,000 such proposals compared with 500 that were drafted manually in 2020, and halved the drafting time taken per proposal.

Shearman & Sterling
O: 6; L: 7; I: 8; Total: 21
The firm created an on-screen dashboard system for lawyers to see aggregated data, including details of client matters, billable hours and relevant expenses. The data can be looked at in fine detail, either closely or more broadly to assess patterns, for example in revenue collection and billing.


Bryan Cave Leighton Paisner
O: 6; L: 7: I: 7; Total: 20
The firm launched an artificial intelligence-powered search engine, called BCLP Discover, across its global network last year, giving its lawyers information on previous client work, win rates in contested cases, and whether a draft document already exists. The platform integrates data from across the firm, as well as external feeds from Thomson Reuters to collate intelligence about the firm’s clients and their matters.

DLA Piper
O: 7; L: 7: I: 6; Total: 20
The firm developed a tracker tool to survey and identify opportunities for new work among financially struggling midsized businesses. This digital tool combines proprietary and third-party data and uses a scoring methodology with sector-specific indicators, to model risk for businesses and help the firm market its legal services.

O: 7; L: 7: I: 5; Total: 19
The Spanish law network has created a tool to anticipate new business growth areas, based on its own internal historic data. The AI-driven system was initially launched in the intellectual property team and is now being integrated in tax and employment areas.

O: 6; L: 7: I: 6; Total: 19
The Portuguese firm has introduced a more data-driven approach to measuring performance, following a review by the firm’s general counsel and head of compliance into business processes, including security, data management and corporate governance.


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